Maintenance & Support
Scenario
Companies are spending hundreds of thousands, and even millions of dollars for implementing SAP, and yet, once the application is live, they cut budgetary funds for supporting their post go live environment.
An SAP system is a complex piece of technology to maintain and support, and occasionally things do go wrong.
Saince SAP maintenance and support services help our customers achieve their business goals and objectives by providing on-time support and value added services that deliver responsive, high-quality 24 X 7 support for your SAP environment.
Solution
SAP support is the foundation for driving functionality enhancements and SAP knowledge to the user community. When the support team is strategically focused and aligned with business objectives, the chances for long term success improves drastically.
Our Support Team at SAINCE,
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Have the depth and breadth of knowledge in various SAP products.
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We are flexible to offer a blend of onsite and remote support as you require.
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Have methodology for knowledge transfer on a per ticket or enhancement level which helps your people to understand why problems arise and the solutions for those problems so that duplicate tickets can be avoided and makes your internal team more productive.
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Have dedicated client teams; it helps to provide the continuity of Resources.
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Have a dedicated account manager; it helps to address your issues as quickly as possible and escalated where required.
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Have our support processes documented, and also have a continuous improvement process in place.
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Our proactive team performs the root cause analysis, quickly identify what the SAP pain points are and will take the corrective actions
We Support,
SAP BASIS: for almost all SAP Products. Our Support covers the following areas:
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System Administrations support for server operating systems, including performance tuning, trouble shooting, applying of patches etc.
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Support of database functions including installation, applying of patches, performance tuning etc.
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Work with other vendors (Server OS, Server hardware, SAP, vendors of peripherals etc.,) to get resolve problems in the respective areas.
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Handling of SAP Basis configurations
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Troubleshooting of links to external systems (EDI, Fax, Gateway, e-mail gateway, ITS etc)
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Capacity planning and monitoring
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Administration of SAP peripherals and printers
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Collection of SAP performance statistics for use by customer
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General system health monitoring and recommending ways to improve systems stability
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Provide necessary support to vendors, who may be appointed by customer from time to time, to carry out enhancements. This may include changes to Basis configurations, installation of new software etc.
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Assist in audit process
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Implementing of changes suggested by auditors to improve security
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Maintaining a knowledge database of list of problems and solutions
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Setting up of user profiles & authorization adhering to customer guidelines and controls
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Configure STMS and manage daily transports
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Handling day to day basis issues those raised by end users and project teams
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Senior Basis consultants available and on-call 24 x 7 to address your immediate need
SAP BI/BW: Our team performs the following tasks:
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Business requirements definition, designing and building data cubes
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Extracting data from multiple source systems including SAP and others
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Transforming the data into common formats
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Optimizing query performance using BI Accelerator
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Creating query definitions with the BEx Query Designer and the BEx Web Analyzer
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Integrating key figures, characteristics, hierarchies, variables, properties, exceptions, and conditions in the query definitions
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Distributing Reports
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