A team of investigators from Yale University School of Medicine and Yale New Haven Hospital shared their experience that streamlined radiology services while protecting staff and patients. This project provided efficient and reassuring radiology operations during an emergency situation by providing a single reliable point of contact and a source of truth for all facets of radiology
In March 2020, the team launched their hotline, staffed by radiologic technologists, scheduling staff, and two assistant chief radiologic technologists, to answer all radiology COVID-19-related questions and help schedule appointments. All X-rays were scheduled through the hotline to ensure proper screening, and any COVID-19-positive patient was seen at a “HOT” site.
